MAX RemoteManagement Improves Usability and Client Satisfaction

Thu, 04/18/2013 - 09:52

New monitoring agents and dashboard usability improvements increase ease of use for MSPs with customers running on the Windows, Mac or Linux platforms.

 

GFI Software™ today announced a number of new updates for the GFI MAX RemoteManagementTM platform for managed services providers (MSPs) designed to make it even easier for them to manage their customers’ networks and increase client satisfaction, from their desktop as well as their mobile devices. Many of the new features have been implemented based on feedback received from the GFI IdeaFactory which allows customers and users to submit, discuss and vote on their ideas for improvements to GFI products. These enhancements include the addition of a new monitoring agent for OS X, access to the GFI MAX Android™ app and the implementation of a new system tray app.

By adding a monitoring agent for OS X, GFI MAX RemoteManagement now gives MSP engineers greater flexibility to manage Windows, Mac and Linux-based machines from a single integrated dashboard. In addition, the new monitoring agent now enables a free seed-loading service for Managed Online Backup – delivering significant time and bandwidth savings when setting up the service – and a competitive agent-removal tool for Managed Antivirus which makes it much easier for MSPs to quickly and automatically migrate their customers’ machines to GFI’s managed security software. The new monitoring agent also offers additional patch management improvements.

The GFI MAX Android app enables MSPs to manage and monitor servers, workstations and networks for all of their clients from their Android mobile device and contains the same functionality that is found in the GFI MAX iOS app. The app provides access to the key functionality present in the full GFI MAX RemoteManagement tool, allowing MSPs to react more quickly to their customers’ problems.  By using the app to access live information about outages, checks, notes and automated tasks, providers can obtain a comprehensive view of their clients’ infrastructure no matter where they are.

GFI MAX RemoteManagement’s new system tray app gives end users the ability to quickly and easily contact their managed services provider directly from their desktop when issues arise. By making it easier for MSPs to be aware of and address their customers’ issues in a timely fashion, GFI MAX allows its partners to increase customer retention and satisfaction by delivering a highly responsive service. The system tray app enables users to take screenshots of their current screen and automatically send them to their managed services provider to aid in the remediation process. Users can also use the system tray app to run local files, redirect to websites for assistance and initiate remote support sessions, with all functionality fully customizable by the MSP.

“The numerous improvements we have made to the GFI MAX RemoteManagement platform illustrate our continued commitment to our MSP partners who depend on us to provide the technology necessary to deliver excellent customer service by reliably managing their customers’ IT infrastructure,” said Dr. Alistair Forbes, general manager of the GFI MAX business unit. “Many of these improvements were suggested by our customers in the field who have direct insight into what businesses need from their managed services providers in order to run their businesses effectively and drive continued growth. Our commitment to gathering and acting on their feedback means that we can stay ahead of their needs and focus on providing them with the features they want.”

Save the Date

GFI MAX will be holding its third annual customer conferences in September and October 2013 in the U.S., the UK, Germany and Australia. Attendees will have the chance to provide feedback on the MAX platform, exchange ideas with other IT leaders, and attend panel discussions and customer-led business sessions designed to help attendees get the most out of their MAX services. Please visit http://conferences.gfimax.com/ for more information as it becomes available.

About GFI MAX

GFI MAX helps IT Support Companies and MSPs grow monthly revenues from existing customers, attract new customers with affordable, high-value, easy-to-use services and deliver proactive, cost efficient services to grow an IT business profitably. GFI MAX provides a range of integrated software solutions built specifically for IT Support Companies and MSPs that are fast to implement, low effort to manage and fully brandable, so your customers see their value. The GFI MAX platform enables MSPs to provide managed antivirus, managed online backup, remote support, email security, automated monitoring, patch management, asset tracking, alerting and viewing and reporting all from a single dashboard.

About GFI
GFI Software develops more than 15 quality IT solutions for small and medium businesses (SMBs) that typically have fewer than 1,000 users. The GFI MAX cloud service enables Managed Service Providers (MSPs) to deliver superior services to GFI’s expanding customer base of more than 200,000 companies. The GFI product line also includes collaboration, anti-spam, patch management, faxing, mail archiving and web monitoring. GFI is a channel-focused company with thousands of partners throughout the world. The company is the recipient of numerous awards and industry accolades, and is a long time Microsoft Gold ISV Partner.

 

For more information

GFI Software

Please email David Kelleher at [email protected]

GFI - Malta: Tel: +356 2205 2000; Fax: +356 21382419

URL: http://www.gfi.com

Davies Murphy Group

Please email Hailee Lampert at [email protected]

GFI – U.S.: Tel: +1-781-418-2454
 

Disclaimer

Copyright © 2013 GFI Software. OS X is a trademark of Apple Inc., registered in the U.S. and other countries.All rights reserved. All other trademarks are the property of their respective owners. To the best of our knowledge, all details were correct at the time of publishing; this information is subject to change without notice.