Make the customer support experience even more exceptional

Wed, 05/29/2013 - 12:36

As if things weren't good enough around your support process already, we've just added even more functionality and enhancements to the ServiceDesk support tool.  The upshot? An outstanding support experience for everyone - that's your customers AND your team!

So - what about new time-rate capabilities? Maybe a little cost tracking on tickets and exports? How does QuickBooks Online integration sound? We thought so! But, there's so much more...here's the full outline:

New

  • Time tracking 

  • Ticket cost items

  • Inventory support 

  • Organisation reporting

  • QuickBooks Online integration

Enhanced

  • Knowledge Base improvements 

  • Improved Admin dashboard 

  • Navigation and display enhancements

  • Ticket handling improvements