Make the customer support experience even more exceptional
Wed, 05/29/2013 - 12:36
As if things weren't good enough around your support process already, we've just added even more functionality and enhancements to the ServiceDesk support tool. The upshot? An outstanding support experience for everyone - that's your customers AND your team!
So - what about new time-rate capabilities? Maybe a little cost tracking on tickets and exports? How does QuickBooks Online integration sound? We thought so! But, there's so much more...here's the full outline:
New
Time tracking
Ticket cost items
Inventory support
Organisation reporting
QuickBooks Online integration
Enhanced
Knowledge Base improvements
Improved Admin dashboard
Navigation and display enhancements
Ticket handling improvements