Make the customer support experience even more exceptional

As if things weren't good enough around your support process already, we've just added even more functionality and enhancements to the ServiceDesk support tool.  The upshot? An outstanding support experience for everyone - that's your customers AND your team!

So - what about new time-rate capabilities? Maybe a little cost tracking on tickets and exports? How does QuickBooks Online integration sound? We thought so! But, there's so much more...here's the full outline:

New

• Time tracking 

• Ticket cost items

• Inventory support 

• Organisation reporting

• QuickBooks Online integration

Enhanced

• Knowledge Base improvements 

• Improved Admin dashboard 

• Navigation and display enhancements

• Ticket handling improvements