LOGICnow launches new Android and iOS apps for the MAX Remote Management platform—enabling remote monitoring and remediation on the go

Wed, 06/22/2016 - 14:03

Durham, NC – June 22, 2016  – LOGICnow, a global market leader in integrated cloud-based IT Service Management solutions, today announced the launch of its improved MAX Remote Management mobile apps for the Android and iOS platforms. The new apps provide MAX RM users with a comprehensive set of tools to efficiently secure, manage, monitor and improve IT operations from within a single dashboard—directly from within their Android or iOS device.

The MAX RM platform is used by tens of thousands of IT professionals to manage hundreds of thousands of networks across millions of endpoints. By providing these powerful capabilities on iOS and Android devices, users can manage their networks and devices on the move, the same way as if they were sitting in front of a computer.

LOGICnow has included a remote access feature within the new application which combines Take Control and Remote Background Management. Take Control grants users quick and secure remote access to any client server or workstation to allow 24/7 support whether the user is present or not. Remote Background Management enables IT support to work behind-the-scenes to fix problems with no interruption to the end user. The application also enables users to:

 

  • Check in on clients and problem devices remotely
  • View and clear failing checks, add notes and view asset data for devices
  • View problem servers and workstations with the same device view filters available in the dashboard
  • Use the new search option to quickly find a device in the list
  • Take advantage of first-of-its-kind prescriptive analytics capabilities to help drive more proactive service and smarter IT decisions

 

“Accessing the MAX Remote Management dashboard securely from a mobile device is vital to minimizing business disruption, delivering more proactive service and maintaining productivity”, said Damian Trzebunia, Director of Product Marketing at LOGICnow. “With Remote Access now available on mobile devices, users will be able to connect to servers and workstations to immediately resolve any issues with minimal user disruption, helping to create happy customers and driving more profitability.”

Download the updated MAX Remote Management app at the Apple Store or Google Play

 

About LOGICnow

LOGICnow delivers the only 100% SaaS, fully cloud-based IT service management (ITSM) platform, backed by collective intelligence and the highest levels of layered security. LOGICnow’s MAX products including Risk Intelligence, Remote Management, Backup & Disaster Recovery, Mail and Service Desk – comprise the market’s most widely-trusted integrated solution. Deployed on over two million endpoints across 240,000 networks, the platform has the industry vision to define and deliver the future of the market. LOGICnow provides the most comprehensive IT security available as well as LOGICcards, the first ever IT notification feature powered by prescriptive analytics and machine learning. LOGICnow’s passion is helping IT professionals secure and manage their systems and data through actionable insights, rewriting the rules of IT. For more information, visit www.logicnow.com.

 

For more information:

Karla Walls 
[email protected]
Tel: +44 (0) 1382 309040

 

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