LOGICnow continues to deliver superior field service management to IT Pros with launch of MAX Service Desk on Android platform
Tue, 05/24/2016 - 14:00
Durham, NC – May 24, 2016 – LOGICnow, the global market leader in integrated cloud-based IT Service Management solutions, today announced that its MAX Service Desk application, which is also available on iOS, has now launched on the Android platform.
MAX Service Desk is a fully hosted, robust, streamlined support portal that enables IT professionals to deliver superior customer support service and boost productivity. The Service Desk Mobile offering further enhances the functionality of the Service Desk portal by allowing users to stay connected with their customers from their Android and iOS devices when on-the-go.
Users of the Android platform can now experience flawless field service management capabilities and benefit from some key MAX Service Desk features alongside some newly developed capabilities, straight from their mobile device. The application gives IT Pros the ability to:
- Convert a ticket to a site visit while out of the office
- Gain full visibility into engineer updates – from tickets to tasks
- Retrieve real-time customer data and records while on-the-go
- Track time and distance to provide customers with accurate costs
- Reduce travel time with a clean and simple map making it easy to organize travel routes
- Schedule site visits with built-in calendar and GPS functionality
- Complete client sign-off with digital capability
- Deliver real-time, actionable insights to optimize service through LOGICcards
- Add detailed comments to tickets and view ticket history for better visibility into issues and faster resolution
“The Service Desk Mobile Application has helped us efficiently route technicians for site visits; our technicians like the ability to click on a site visit and have the location populated and the driving route right on the screen,” said Michael Hart from SingleSource IT LLC, a LOGICnow customer. “Having the time and travel tracking built in helps keep accurate mileage and billing information.” Michael also added, “For dispatching technicians, the direct tie in to the Service Desk site helps to reroute technicians to Site Visits that are closer. This saves us travel time and mileage and allows us to get to the client sites faster.”
“Year on year, the smartphone market is growing at an exponential rate; in 2017 it is estimated that the number of smartphone users will reach over 4.4 billion. Ensuring products and services are available on mobile devices is a factor that businesses can’t ignore; we listened to our customers’ needs and we are glad to provide a larger share of our customer’s greater flexibility in field service management and customer support”, said Damian Trzebunia, Director of Product Marketing at LOGICnow.
LOGICnow delivers the only 100% SaaS, fully cloud-based IT service management (ITSM) platform, backed by collective intelligence and the highest levels of layered security. LOGICnow’s MAX products including Risk Intelligence, Remote Management, Backup & Disaster Recovery, Mail and Service Desk – comprise the market’s most widely-trusted integrated solution. Deployed on over two million endpoints across 240,000 networks, the platform has the industry vision to define and deliver the future of the market. LOGICnow provides the most comprehensive IT security available as well as LOGICcards, the first ever IT notification feature powered by prescriptive analytics and machine learning. LOGICnow’s passion is helping IT professionals secure and manage their systems and data through actionable insights, rewriting the rules of IT. For more information, visit www.logicnow.com.
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