SolarWinds Statement on COVID-19
The health, well-being, and safety of our employees, partners, and customers are of utmost concern to us here at SolarWinds. Our hearts and thoughts go out to all those affected both directly and indirectly by the COVID-19 outbreak.
As companies everywhere react to this unprecedented global event, we know IT pros are critical to keeping organizations and employees up and running, securely. For 20 years, SolarWinds has helped IT pros face increasingly complex and distributed conditions, by interacting with, selling to, and supporting our customers virtually, and without a reliance on in-person interaction. Because of this approach, we believe we are built to help businesses succeed during this challenging time. SolarWinds is committed to helping you as COVID-19 puts unprecedented pressure on managing the availability, performance, and security of services to newly remote workforces.
SolarWinds is responding to these current and evolving conditions in the following ways:
Availability of Our Global Teams
With more than 3,500 employees globally, we continue to monitor developments around the world to ensure we can keep our employees safe while ensuring business continuity and support our customers during this critical and unique time. As a business, we are:
- Activating our business continuity plan with daily stand-up executive meetings,
- Suspending all non-essential travel,
- Pausing our events and tradeshow program through the end of April, and we will continue to evaluate our hosted events through May, and
- Are actively implementing work-from-home actions across a number of our offices as schools close and communities restrict movement around the world.
Availability of Our Products
We are confident that even with our employees working from home in certain locations, our global teams are prepared to continue providing products, services, and support without interruption.
Availability of Customer Support
Our customer success and support teams continue to provide 24x7 support and 24x5 customer care in taking your tickets, chats, and calls.
Thank you for your business and trust. We recognize these are turbulent times for many people in our community and we want you to know the entire SolarWinds team is working hard and creatively to ensure constant and reliable service. We thank you for your continued support.
Kevin B. Thompson
President & CEO, SolarWinds